By engaging SalesFlow Pro for automation services, you agree to these Terms & Conditions. Please read them carefully before signing a service agreement.
1. Services
SalesFlow Pro ("we", "us", "our") provides custom automation systems for conference and B2B event companies. This includes registration automation, attendee engagement systems, CRM integrations, sponsor nurture workflows, and related services.
All scope, deliverables, integrations, and timelines are defined in a written Service Agreement signed by both parties before any work commences. Verbal commitments are not binding.
2. Payment Terms
Services are billed on a monthly basis, in advance. Invoices are due within 7 days of issue. Failure to pay within the due period may result in a service pause until payment is received.
No Refund Policy: All payments made to SalesFlow Pro are non-refundable. Once a billing period has commenced or work has begun on a deliverable, no partial or full refunds will be issued — including in cases of early cancellation within an active billing period.
If you have concerns about the quality of work delivered, please raise them within 7 days of delivery. We will work in good faith to resolve genuine issues at no additional charge.
3. Automation Infrastructure
All automation workflows are built and hosted on SalesFlow Pro's n8n server infrastructure. This means:
- The automation engine runs on our servers — not yours
- We manage server uptime, updates, and maintenance
- Your workflows remain operational as long as your subscription is active
- On cancellation, workflows are deactivated and server access ends
Workflow Sharing: We are happy to share the workflow configurations and logic (exported JSON files) with clients upon request. However, installation guides, server setup instructions, and infrastructure documentation are proprietary and will not be shared. You are welcome to take the workflow logic and implement it on your own infrastructure independently.
4. Support
General support is provided via WhatsApp and email during working hours (Mon–Sat, 10am–7pm IST).
Standard response time: within 24 working hours. We aim to respond faster for critical workflow issues. Support requests raised on Sundays or public holidays will be addressed the next working day.
Support covers: workflow issues, configuration changes, integration troubleshooting, and general usage questions. It does not cover training on third-party platforms (e.g., HubSpot, Airtable) or issues caused by client-side changes made outside our scope.
5. Cancellation
Either party may terminate the engagement with 30 days' written notice via email or WhatsApp. No cancellation penalty applies.
On termination: all automation workflows built for the client remain the client's intellectual property. You are entitled to receive the workflow export files. Server access and active automation will be deactivated on the termination date.
6. Intellectual Property
Custom workflows, sequences, and automation logic developed for a client are the client's property upon full payment. Generic templates, proprietary frameworks, and server infrastructure remain the property of SalesFlow Pro.
7. Liability
SalesFlow Pro is not liable for revenue outcomes, lead conversion results, or business performance. Our liability is limited to the fees paid in the preceding 30-day billing period.
We are not responsible for disruptions caused by third-party platforms including WhatsApp Business API, HubSpot, Airtable, Google Workspace, or any other integration. Downtime or policy changes by these platforms are outside our control.
8. Governing Law
These terms are governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts in Maharashtra, India.
SalesFlow Pro is committed to protecting your privacy. This policy explains what information we collect, how we use it, and your rights in relation to it.
1. Information We Collect
When you interact with our website or forms, we may collect:
- Name — to personalise communication
- Email address — to respond to your enquiry or send resources
- WhatsApp / Phone number — to follow up via your preferred channel
- Company name — to understand your business context
- Message content — the details you share in enquiry forms
We do not collect payment card information directly. We do not collect sensitive personal data.
2. How We Use Your Information
Your information is used only for the following purposes:
- Responding to your enquiry or consultation request
- Sending the checklist or resource you requested
- Scheduling and conducting free automation audits
- Following up with relevant information about our services
- Improving our website and service quality
We do not sell, rent, or trade your personal information to any third parties.
3. Cookies Policy
Our website uses cookies to improve your experience. By continuing to use this site, you consent to our use of cookies as described below.
Essential Cookies
Required
Required for the website to function properly — including session management and form submissions. These cannot be disabled without affecting core functionality.
Analytics Cookies
Optional
Help us understand how visitors interact with our site — which pages are visited, how long users stay, and where they come from. This data is used to improve functionality and content. We use Google Analytics for this purpose.
Marketing Cookies
Optional
Used to deliver relevant content and track campaign effectiveness. These may be placed by third-party advertising platforms.
Third-Party Cookies: We may use services such as Google Analytics that place cookies on your device. These cookies are governed by the respective third party's privacy policy. Google's privacy policy is available at policies.google.com/privacy.
4. NDA & Confidentiality
We are open to signing a Non-Disclosure Agreement (NDA) with clients who wish to protect their confidential business information. If you require an NDA before sharing sensitive details about your workflows, business processes, or data, simply request one during your free audit call — we will arrange it promptly.
All client information shared during engagements is treated as confidential by default, regardless of whether a formal NDA is in place.
5. Data Retention
We retain your contact information for as long as necessary to serve your needs and maintain a business relationship. If you are not an active client or have not engaged with us in over 24 months, your data will be removed from our records.
You may request deletion of your data at any time by contacting us. We will process deletion requests within 7 working days.
6. Your Rights
- Right to access the data we hold about you
- Right to correct inaccurate information
- Right to request deletion of your data
- Right to opt out of marketing communications at any time
To exercise any of these rights, contact us at the details below.
This page explains how SalesFlow Pro collects, handles, and protects personal data submitted through our website forms, and what happens with that information.
1. What Data We Collect via Forms
When you submit any form on our website — whether an enquiry, consultation booking, or checklist download — you provide us with personal data. The fields we collect include:
- Full name
- Email address
- WhatsApp or phone number
- Company name
- Nature of your enquiry or message
- Preferred contact method (email, WhatsApp, call)
2. Consent & Communication
By submitting any form on this website, you provide explicit consent for SalesFlow Pro to contact you through the channel(s) you have provided — including email and/or WhatsApp. We will use these details to respond to your enquiry, share requested resources, and follow up regarding our services.
You may withdraw this consent at any time by replying "STOP" to any WhatsApp message or by emailing suraj@salesflowpro.in with a request to be removed from our contact list.
3. Where Your Data Is Stored
Form submissions are stored in a secure Google Sheet accessible only to authorised members of the SalesFlow Pro team. Data is not shared with any third parties and is not used for advertising, resale, or profiling.
Our automation infrastructure (n8n) may process data in transit to route notifications internally. No client data is stored on any public server or shared with external automation platforms beyond what is necessary to deliver your requested service.
4. GDPR Compliance
While SalesFlow Pro primarily serves clients in India, we respect the principles of the General Data Protection Regulation (GDPR) and apply them as best practice to all data we handle.
Our legal basis for processing your data is consent — you have voluntarily submitted your information through our website forms with the intention of being contacted. Under GDPR principles, you have the right to:
- Access — request a copy of the personal data we hold about you
- Rectification — request correction of any inaccurate data
- Erasure ("Right to be Forgotten") — request deletion of your data at any time
- Portability — request your data in a structured, machine-readable format
- Objection — object to us using your data for specific purposes
5. NDA & Confidential Data
If your engagement with SalesFlow Pro involves sharing confidential business information — such as CRM data, internal workflows, attendee databases, or financial details — we are open to signing a Non-Disclosure Agreement (NDA) to protect your interests. Simply request one at any point. We will arrange and sign it promptly before any sensitive data sharing takes place.
6. Data Deletion Requests
To request deletion of your personal data from our records, email us at suraj@salesflowpro.in with the subject line "Data Deletion Request" and your full name and email. We will process all deletion requests within 7 working days and confirm once complete.
